Books, moves and cancels appointments
Offers free slots from your opening hours and each vet's calendar, then confirms in the chat.
24 h beforereminder
For veterinary clinics
Your clinic's front desk, now on WhatsApp.
Pawloka answers your clients on WhatsApp at any hour. It books appointments, chases vaccinations and no-shows, reads the certificates owners send, and passes anything medical to your team.
Never diagnoses or prescribes Your team can take over any chat
21:42 Clinic closed · assistant answering
Happy Paws Veterinary ClinicBusiness account
Today
His card from our old vet
Hi! Is Bruno due for any vaccines?
Hi Priya. Bruno's rabies booster is due on 17 Oct. Dr. Mehta is free on Saturday at:
- 10:30 am
- 12:00 pm
- 5:15 pm
12 works
Booked: Bruno, rabies booster, Sat 17 Oct at 12:00 pm with Dr. Mehta. I'll remind you the day before.
DHPPi + LA217B03
RabiesR5521
Thanks. I've added DHPPi (12 Mar 2026) and rabies (17 Oct 2025) to Bruno's record. The clinic team will check them at your visit.
Who it's for
One platform, built around each pet.
Everyone who cares for a pet adds to the same record and gets something back from it. Here is what each of them gets, and what is live today.
A front desk that never closes, and a team that stays in charge.
Your clients message your clinic's WhatsApp number as they do today. The assistant handles the routine work and passes anything medical, urgent or unusual to your team with a summary.
During the pilotWe set up your WhatsApp Business number, opening hours, each vet's calendar, your FAQ and staff logins.
Booking at any hour
Offers free slots from each vet's calendar, then books, moves or cancels in the chat.
Vaccination chasing
Reminds 7 days before a booster, on the due date and 7 days after, then tells your team.
Reminders and no-shows
A reminder 24 hours before each visit. After a missed slot, follow-ups at 2 hours and 2 days.
Payment links
Razorpay (UPI and cards) or Stripe links in the chat, reminded at 1, 3 and 7 days.
Certificates read for you
Photos and PDFs from owners go into the pet's record as unverified until your team checks them.
Staff inbox
AI summaries of handed-over chats. Reply as the clinic, take over, or hand back to the assistant.
Pet records
Visits, vaccinations, prescriptions and invoices for every pet, in one place.
Safety rules in code
Emergencies go straight to your team, doses are never invented, and every change is logged.
Your pet's care, in the chat you already use.
Message your clinic on WhatsApp. No app to install and no account to create.
PriceFree for pet owners. Your clinic's normal fees apply to visits and treatment.
Book in a few messages
Ask for a slot at any hour, including after the clinic closes.
Never miss a booster
Reminders before vaccines are due, and the day before every visit.
Send a photo, keep the record
Snap an old vaccination card or invoice and it is added to your pet's record.
Pay by UPI or card
Pay the clinic's bill from a secure link in the chat.
A person when you need one
Ask for someone at the clinic and the chat goes straight to the team.
You own the record
Organisations see your pet's record only while you consent.
Prescriptions deliveredComing next
Reorder the food or medicine your vet prescribed, from the seller you choose.
Your pet's history onlineComing next
A web page with every visit, vaccine and document, ready to share with a new vet.
Orders that start with a vet's prescription.
Clinics, licensed pharmacies, pet stores and pet food brands receive orders when an owner reorders what their vet prescribed.
FeesYou keep your margin. Pawloka charges a small fee per order.
Paid before you pack
Owners pay by UPI or card when they order.
Prescription attached
Each order arrives with the prescription it fills, so you know exactly what to send.
Compete on service
Owners see each seller's price and delivery time side by side.
Repeat customers
Prescribed diets and long-term medicines are reordered every month.
Licensed sellers for medicines
Medicines are sold only by clinics and pharmacies with a drug licence.
Private by design
You see only the prescription you are filling, never the rest of the record.
Records that start on the day a litter is born.
Give every puppy and kitten a health record from birth, and hand it to the new family when they go home.
StatusComing next. Moving a record from breeder to new owner already works in our clinic tools.
Litter records
Lineage, first vaccinations and health checks for each animal.
A clean handover
The record moves to the new owner at adoption, and your access ends.
Buyer enquiries
Answer questions and keep a waitlist on WhatsApp.
Health certificates
Certificates from your vet, stored with each animal's record.
Claims built from verified clinic records.
Receive claims put together from invoices and records the clinic has verified, instead of chasing paperwork.
StatusLater. We will start with one insurer pilot.
Pre-checked claims
Invoices and treatment records come from the clinic, not from photos of receipts.
Status updates to owners
Owners are told on WhatsApp as their claim moves forward.
Consent first
You see a pet's record only when the owner allows it for a claim.
An API for your systems
Receive claims and send decisions without manual re-keying.
What it takes off the front desk
The calls and follow-ups your team never has time for.
Each job runs on a schedule your clinic can see. When nobody replies, the assistant stops chasing and tells your team.
Chases vaccination boosters
Works from the due dates in each pet's record and offers a slot in the same message.
−7 daysdue date+7 daysyour team
Follows up missed appointments
Checks the pet is all right and offers to rebook, without anyone picking up the phone.
+2 hours+2 daysyour team
Sends payment links
Razorpay (UPI and cards) or Stripe links in the chat, with reminders until the invoice is paid.
+1 day+3 days+7 daysyour team
Reads certificates and invoices
Owners send a photo or PDF. The assistant copies it into the pet's record, marked unverified until your team confirms it.
photo or PDFunverifiedstaff confirms
Answers routine questions
Opening hours, fees, directions and basic care, from your clinic's own FAQ and care guides.
your FAQanything elseyour team
Safety
It never diagnoses or prescribes. Your vets decide.
These rules run in code, before and after the AI writes a reply. They don't depend on the AI behaving.
Bruno just ate half a bar of dark chocolate
Caught before the AI runs.The owner is told to call the clinic and come in now. Your team gets an urgent alert.
UrgentCan I give him paracetamol for the pain?
No medicine advice.The owner hears that a vet will advise, and the chat goes to your inbox.
To a vetHow many drops of his ear medicine again?
Only repeats what a vet wrote.A reply that mentions any dose not already in the pet's record is held back and sent to your team instead.
Record onlyCan I talk to someone at the clinic?
Handed over straight away.A person is always one message away, and staff can take over any conversation.
HandoffEvery change the assistant makes to a record is logged, with the client it acted for.
Your team stays in charge
One inbox for the chats that need a person.
When the assistant hands over, your team sees a summary first, so nobody has to scroll back through the conversation.
- Reply as the clinic. Answer from the browser. The owner sees it in the same WhatsApp chat.
- Take over, then hand back. Pause the assistant for one conversation and give it back when you're done.
- Confirm what the AI read. Entries from photos stay unverified until a staff member checks them.
- See every reminder before it goes. Upcoming boosters, reminders and payment chases, with a button to send one now.
UrgentPriya S.Bruno · Labrador, 2 y
Ate about 50 g of dark chocolate around 21:40. Restless, no vomiting yet. Told to come in now; owner is on the way.
Reply as clinicTake overHand back
To a vetArjun K.Coco · Shih Tzu, 6 y
Asks whether Coco can return to her normal food five days after the dental extraction.
PaymentMeera R.Simba · Indie, 4 y
Invoice #1042 for ₹2,350 still unpaid after three reminders. No reply since 6 Oct.
One record per pet
A health record that follows the pet, not the paperwork.
Every visit, vaccine and certificate lands in one record. It starts at the breeder, moves home with the owner, and is ready when an insurance claim comes up.
-
Breeder
Coming nextStarts the record at birth with lineage, first vaccinations and health checks.
-
Owner
Live on WhatsAppGets reminders, books by chat and sends photos of certificates. Free, through their clinic's number.
-
Clinic
Live nowAdds visits, vaccinations, prescriptions and invoices, and confirms what owners send in.
-
Seller
Coming nextSees only the prescription it is filling, then delivers the food or medicine the vet prescribed.
-
Insurer
LaterReceives claims built from verified clinic records, without chasing paperwork.
Bruno
Labrador Retriever · M · born 2 Feb 2024 · 31.4 kg
| Vaccine | Given | Batch | Next due | Recorded by |
|---|---|---|---|---|
| DHPPi + L | 12 Mar 2026 | A217B03 | 12 Mar 2027 | Dr. R. MehtaVerified |
| Rabies | 17 Oct 2025 | R5521 | 17 Oct 2026 | Owner photoUnverified |
| Deworming | 30 Aug 2026 | — | 30 Nov 2026 | Happy PawsVerified |
Booked: rabies booster, Sat 17 Oct, 12:00 pm. Reminder goes out the day before.
Prescriptions, deliveredComing next
What the vet prescribes, delivered before it runs out.
When a vet prescribes a diet or a medicine, it goes into the pet's record. Before it runs out, Pawloka reminds the owner on WhatsApp and lets them reorder from the seller they choose.
The vet prescribes
The food or medicine goes into the pet's record, with the amount and how long it should last.
A reminder before it runs out
A few days ahead, the owner gets a WhatsApp message with the same item ready to reorder.
The owner picks a seller
Their own clinic, a licensed pharmacy or a pet store, each showing its price and delivery time.
The seller delivers
The owner pays through a payment link, and the seller packs and delivers the order.
PawlokaBusiness account
Bruno's kidney-support diet (2 kg bag, prescribed by Dr. Mehta) runs out in about 5 days. Reorder the same bag from:
- Happy Paws Veterinary Clinic₹2,450Delivers tomorrow
- Sai Pet Pharmacy₹2,390Delivers today
- Wag & Co. Pet Store₹2,420Delivers tomorrow
1
Pay ₹2,450 here: pawloka.com/pay/8F2K. Happy Paws will deliver tomorrow before 6 pm.
Only what a vet prescribed
The assistant never suggests food or medicine on its own. It reorders exactly what is in the record.
Licensed sellers for medicines
Medicines come only from clinics and pharmacies with a drug licence, against a valid prescription.
Sellers see one prescription
A seller sees the prescription it is filling, with the owner's consent, and nothing else in the record.
The owner chooses
Every seller shows its price and delivery time side by side. Owners can always buy from their own clinic.
Join early
Pilot the front desk, or sell on Pawloka.
We're starting with three to five clinics for the WhatsApp front desk, and bringing on the first sellers for prescription orders.
For clinics
- We set up your WhatsApp Business number, opening hours and each vet's calendar
- We load your FAQ, fees and emergency number
- We ask for a short call each week, and a vet to review the safety rules with us
For sellers
- Clinics, licensed pharmacies, pet stores and pet food brands
- Orders arrive with the prescription attached, already paid
- You keep your margin. Pawloka charges a small fee per order
Questions
What clinics and sellers ask us first.
Will it give medical advice to my clients?
No. It books, reminds and answers routine questions about your clinic. Possible emergencies go straight to your team, questions about medicines go to a vet, and any reply with a dose that isn't already in the pet's record is held back.
Do we need new clinic software?
No. Clients use WhatsApp as they do today, and your team uses an inbox in the browser. Connections to common clinic management systems are on our roadmap.
What happens when the assistant can't help?
It hands the chat to your team with a short summary, and tells the owner someone from the clinic will reply. If an owner asks for a person, they get one.
Can my clinic sell food and medicines through Pawloka?
Yes. List the diets and medicines you already stock. When a prescription comes up for reorder, owners see your clinic with its price and delivery time, and they can always buy from their own clinic. You keep your margin, and Pawloka charges a small fee per order.
Who can sell on Pawloka?
Clinics and pharmacies with a valid drug licence can sell medicines, and only against a vet's prescription. Pet stores and pet food brands can sell prescribed diets and supplies.
Who can see a pet's record?
The owner, and any clinic, breeder, seller or insurer the owner has given consent to. A seller sees only the prescription it is filling. Access ends when consent ends, and every change is logged.